These are the General Conditions of Use for the Store www.rooftopsmokehouse.com that is made available to non-professional clients of the company ROOFTOP SMOKEHOUSE, SL, with CIF B66481276, and with address at Paseo Ribera, 2 – P.3 PTA from SITGES (08870). For more information about this, you can contact us through the email address rooftopsmokehouse@gmail.com; email address to which any Client may also contact for any incident, claim or exercise of their rights.
1. OBJECT
These General Conditions of Use will expressly regulate the relations that arise between ROOFTOP SMOKEHOUSE, SL CIF B66481276 Paseo Ribera, 2 – P.3 PTA de SITGES (08870) (hereinafter, Rooftop Smokehouse) and third parties (hereinafter, “Clients”) who visit the website, register as users and/or purchase products through the online store of the official website of ROOFTOP SMOKEHOUSE, SL (www.rooftopsmokehouse.com), hereinafter the “Store”).
2. CUSTOMER OBLIGATIONS
The Client undertakes, in general, to use the Store and purchase the Products and Services, as well as to use each of the Store's services in an appropriate and responsible manner, in accordance with the law, morality, public order. and the provisions of these General Conditions of Use, refraining from using them in any way that could prevent, damage or deteriorate the normal functioning and enjoyment of the Store by other users, or that could injure or cause damage to property and rights. of Rooftop Smokehouse, its suppliers, Clients or, in general, any third party.
3. PRODUCTS AND SERVICES
Rooftop Smokehouse reserves the right to decide, at any time, the Products and Services that will be offered to Customers through the Store. In particular, Rooftop Smokehouse may, at any time, add new Products or Services to those offered or included in the Store, it being understood that unless otherwise provided, such new Products and Services will be governed by the provisions of these General Conditions. Likewise, Rooftop Smokehouse reserves the right to stop providing or facilitating access, at any time and without prior notice, to any of the Products and Services offered in the Store.
The Products included in the Store will correspond in the most reliable way possible that web display technology allows to the Products actually offered. The characteristics of the Products and their prices appear detailed in their product sheet posted in the Store.
Consequently, the photographs that appear in the store are merely indicative.
4. PRICES
The final prices indicated in the Store are in Euros and include VAT, as well as transportation, when this is carried out in Barcelona. For other destinations, the instructions established in Section 8 will be followed.
Rooftop Smokehouse reserves the right to modify its prices at any time, but products will be invoiced based on the rates in force at the time the order is registered subject to availability on that date. In the case of sales of products on offer, prices only apply during the validity period indicated therein, or until stocks of the offered product are exhausted.
5. RESERVATION OF OWNERSHIP AND TRANSFER OF RISKS
Rooftop Smokehouse retains ownership of the goods sold until actual payment of the principal amount and any supplements is made. Non-payment by one of the parties may lead to a claim for the goods.
These provisions do not constitute any obstacle to the transfer to the Client, upon delivery, of the risks of loss and deterioration of the purchased goods, as well as any damage that they may cause.
6. AVAILABILITY
Rooftop Smokehouse will accept orders based on its available stocks and the stocks of its manufacturers and suppliers, and will do its best to respond to all orders.
Regarding the sale of products on offer, Customers can only order the products offered for sale during the period of validity of the sale on offer indicated in real time in the Store, and within the stock limit. available.
Once the offer period for a product has ended and/or if the product is not available, it will no longer be for sale.
If a product appears as 'not available' in the Store, it means that it is temporarily out of stock but may be available soon; If the Customer indicates it as a desired product, they will receive an email when it is available again.
In the event that a product is not available after confirming the order and after the closing of the corresponding sale, Rooftop Smokehouse will inform the Customer by email or by telephone of the partial delivery of their order or its cancellation. In that case, Rooftop Smokehouse will offer the Client a refund of the amounts already paid either by bank transfer.
7. PROCEDURE AND METHOD OF PAYMENT FOR PRODUCTS
To make full payment for the items of this contract, the Client may choose some of the following payment methods:
– Payment by card. The Client can choose to make payment by credit card, carrying out the operation at the time of placing the order. Online payment by credit card is made through the security system (of the STRIPE secure platform) that allows the encryption of the Client's bank details during their transmission over the network.
– Payment through PayPal. The Customer can choose to make payment through PayPal, using their PayPal account or their debit or credit card, quickly and securely without sharing financial information with www.rooftopsmokehouse.com.
For card payment methods, the Client's order will not be validated until the effective payment is made to the Rooftop Smokehouse bank account. If the payment is not authorized, the Client's order cannot be accepted.
8. HOME DELIVERY SERVICE
Delivery times will vary depending on the product and delivery area. To know them, you must enter the details of each product. Delivery times are calculated based on business days (Monday to Friday, except holidays) and will begin counting from the confirmation of payment in the Rooftop Smokehouse bank account.
In case of non-compliance with the specified delivery date by more than 10 working days, the buyer may cancel the order by registered letter with acknowledgment of receipt and will receive the amount paid. Non-compliance with delivery will not be considered such if it has been delayed at the will of the Client, or if it has not been possible to locate it using the data provided by the Client.
The products offered at Rooftop Smokehouse are served to any address of the Customer, within the conditions for the price of transportation indicated in the following paragraph. Rooftop Smokehouse will not serve any products to PO Boxes.
The price to pay for the products does not include transportation and delivery to your home. For home delivery, a shipping option must be selected during checkout.
If no option corresponds to your territory, you will obtain the cost information and the sale will be arranged through the email rooftopsmokehouse@gmail.com, based on a notice that will be received in this regard.
The transport company will make shipments from Monday to Friday in the morning or afternoon; having previously agreed on the appointment with the Client. This could slightly delay the delivery of the merchandise. The Client undertakes to be at the delivery location on the day agreed for delivery with the carrier and to verify the conformity of the order and the perfect condition of the merchandise at the time of receipt.
The merchandise is at all times covered against risks of transportation, loss and handling. In the event of a claim in relation to possible defects or signs of deterioration of the products (breakdown, missing product compared to the delivery order, damaged packaging, broken products, etc.), the Customer must indicate the anomalies on the delivery note. carrier and notify them to the email account rooftopsmokehouse@gmail.com within a period of two days from the date on which the delivery was made; Photos showing the product defect must be attached to the e-mail. It will be answered with a receipt giving precise instructions on the process to follow. It is essential to save said receipt as proof.
The Client should never throw away the packaging of the products until they check that they are in perfect condition and verify that all the products match those ordered.
9. RETURNS
In accordance with the provisions of article 44 of the Retail Trade Regulation Law, withdrawal will not apply to the supply of:
– Products that may deteriorate or expire quickly.
– Sealed products that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
– Products with special measurements or manufactured expressly for the Client will not accept exchange or return and, in case of cancellation, the Client will lose the amount paid on account.
10. WARRANTY
Rooftop Smokehouse offers a varied assortment of products in its Online Store, with respect to which their price and characteristics will appear on the screen (the “Product/s”). Rooftop Smokehouse informs you that the images of the Products that the User can view in the Online Store are shown for identification and descriptive purposes only, and may differ from those finally delivered to the Client.
The Product Warranty conditions will be established in accordance with the applicable Law, and in the case of guarantees greater than those legally required, as indicated in each case.
Rooftop Smokehouse guarantees the existence of all the products offered in the Online Store, although, from time to time, it may not guarantee their availability for all Users and in the volumes required by them at the time of placing the Order. In the event that at the time of delivery of the Order, Rooftop Smokehouse does not have any of the products selected by the Client, it will proceed to deduct said product from the Order and deduct the Client's price from the final amount of the Order.
Rooftop Smokehouse guarantees that the Products supplied through the Online Store have the highest standards of freshness and quality. Likewise, Rooftop Smokehouse informs the Client that the Products will be transported in boxes appropriate to each type of Product, in insulated vans.
Rooftop Smokehouse guarantees to the Client the price of the day on which the purchase was made, regardless of the day on which delivery is made, so that the Client can take advantage of all the offers existing at the time of placing their orders, without prejudice to the fact that , at the time of delivery, such offers may not be valid.
Rooftop Smokehouse informs you that all prices shown in the Online Store include the applicable Value Added Tax (VAT).
Rooftop Smokehouse reserves the right to unilaterally modify, at any time and without prior notice, the prices of the Products, as well as to suspend or cancel their sale temporarily or permanently.
11. MONEY RETURN FROM OPERATIONS
Rooftop Smokehouse will proceed to pay the product returned by the Client, either in exercise of the guarantee or the right of withdrawal, by reverse of the payment transaction carried out, in accordance with the STRIPE system, within 24 business hours after having verified the return.
12. APPLICABLE LAW, JURISDICTION AND DISPUTES
These general conditions are governed by Spanish law, and the text that will be considered truthful, in case of discrepancy with any translations, will be that of the Spanish version.
The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the Client's domicile. In the event that the Client is domiciled outside of Spain, Rooftop Smokehouse and the Client, expressly waiving any other jurisdiction that may apply to them, submit to the jurisdiction of the Courts and Tribunals of Barcelona.
